CountTrue user permissions explained

A simple guide to choosing the right access level for admins, count leaders, and volunteer counters.

Permissions

User Roles

Setup Guide

The simple version

CountTrue has four main roles. Most churches can choose the right one by asking one question: what does this person need to do?

Whole organisation

Organisation Admin

For the person who needs organisation-wide access across locations, users, settings, reporting, subscription, and billing.

One location or campus

Location Admin

For someone who manages setup, users, services, layouts, and reporting for their own location only.

Counting workflow

Count Leader

For the person who leads a count, reviews submissions, and keeps the Sunday workflow moving.

Counting only

Counter

For volunteers who only need to join a count and submit attendance numbers using a Join Code.

Important: Counters do not need a login

Unlike admins and Count Leaders, volunteer Counters do not need a CountTrue account or password. They simply join a counting session using the Join Code provided for that service.

This keeps volunteer onboarding simple and avoids managing large numbers of counter accounts each week.

Permission and feature comparison

This table shows what each role can do. It also gives a quick overview of the main setup, counting, and reporting features available to admins.

Feature or permission	Organisation Admin	Location Admin	Count Leader	Counter
Organisation access
Manage the whole organisation	Yes	No	No	No
Manage a location/campus	Yes	Yes	No	No
Account and billing
Manage subscription and billing	Yes	No	No	No
Change plan and account settings	Yes	No	No	No
Location setup
Add/edit service types	Yes	Yes	No	No
Add/edit service events	Yes	Yes	No	No
Create/edit layouts	Yes	Yes	No	No
Export layouts	Yes	Yes	No	No
Stats and reports
View stats	Yes	Yes	No	No
Export stats	Yes	Yes	No	No
People and permissions
Create Count Leaders	Yes	Yes	No	No
Create Location Admins	Yes	Yes	No	No
Delete Count Leaders	Yes	Yes	No	No
Delete Location Admins	Yes	No	No	No
Resend invites	Yes	Yes	No	No
Reset passwords	Yes	Yes	No	No
Requires a CountTrue login	Yes	Yes	Yes	No
Counting workflow
Share Join Codes with Counters	Yes	Yes	Yes	No
Review count submissions	Yes	Yes	Yes	No
Join a count and submit numbers	Yes	Yes	Yes	Yes

For Location Admins, Yes means yes for their own location or campus. Organisation Admins can manage the same items across the whole organisation.

For Count Leaders, Yes means they can work with the counting workflows they have been set up to lead.

Need help planning the Sunday workflow?

Permissions decide who can do what. The next step is working out who should count, who should review the numbers, and how your team should organise the count each week.

The guide on organising a church attendance counting team is a helpful next step.

Set up the right people with the right access

Give broad admin access to the people who manage setup, workflow access to count leaders, and simple counting access to volunteers.

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